I Didn’t Order That Magazine. Why Are They Billing Me?
By · January 22, 2015
Now this post has nothing to do with South San Francisco, but thought you may be interested in what I discovered.
Over the past few months, I have been receiving an invoice from Redbook magazine asking me to renew my subscription to their magazine, both by email and by snail mail. In the past, I have always enjoyed their articles, but recently I’ve noticed that much of their magazine are mainly ads. Because I do not have the time to thoroughly enjoy magazines lately, and because of basically no valuable content, I decided not to renew even though the cost was minimal. - 11 issues would be only $5.00.
I did what most of you normally do when you don’t want to renew, you ignore the request for renewal.
But yesterday, I received a letter from Redbook magazine stating the following:
“When you ordered your subscription with the convenience of being billed later, we fully believed you would send payment upon receipt of your invoice. Since we have no record of your payment at this time, your good standing with us is at risk
Whoa- did they just tell me I am a flake – someone who orders a product and does not pay their bill? One thing I do and I am very conscientious about is that I pay my bills on time – I HATE late or penalty fees as I feel they are not only a waste of money but could affect your credit rating.
So when I received this letter, I was angry. I don’t remember re-ordering Redbook. So I decided to do some research.
I checked the label on my Redbook magazine to see when the subscription expires and it states “February 2015”. Ok, this could be my last issue. No magazine continues its service without getting paid so why are they sending this letter trying to make me feel guilty.
I looked for a phone number or an email to their Customer Service Department. Couldn’t find one on the letter, their website or the magazine. However, I did find their branch office phone numbers in different cities. If I want to pay on line, I can find how to do just that on the letter, their website and their magazine.
So I continued to search more and found out that there are numerous complaints to Redbook that they did not order the magazine and to please cancel even though they have gone online and have actually canceled. There weren’t just a few, but almost every comment on the site told the same story – they are receiving the magazine but it was not ordered and are receiving invoices for the $5.00. Here is the link:
Having a good credit rating is important. Could this affect your credit score if you decide to buy a home, a car or refinance your home if Redbook or any other company decides to “increase their business” by using these tactics? I don’t know, but just be aware when you start getting invoices for products you did not order. Sure, it is only $5,00 and I actually thought, “Oh just pay it”. But my sense of right and wrong always kicks in and what they are doing is so very wrong. If they are doing this to me, how many other people are having the same problem.
I counted the number of pages to see how many had actual content. 45 out of the 175 pages. Approximately 25% of the pages have “content”. And by content, I was generous. Many of those pages show a product, the price of that product (a dress, shoes, belt, etc.) and then the website where you can buy it. How much did that company pay to get their product in the magazine?
There is no way a magazine company can send out 11 issues of a magazine for $5.00. That’s 45 cents per issue not including the postage. The money is in the ads.
Has this happened to you with this magazine or any other? Tell me your story.